Shipping policy

Last updated: August 2026

My Red Thread Tales currently delivers within New Zealand only.

Because every book is individually personalised, created, reviewed and professionally produced, our delivery process has a few stages. The timeframes below are intended to give you a clear idea of what to expect.

How the Process Works

1. Place Your Order

Once you place your order through our website, you will receive instructions to complete your personalisation form.

Your book cannot be created until we have received your completed personalisation details, including any required photographs, messages and selections.

2. Submit Your Personalisation

Once your completed personalisation form has been submitted, we will begin creating your book.

Your digital flipbook proof will usually be ready within 2–4 working days.

If we need additional information from you before we can complete your book, this timeframe may begin once all required information has been received.

3. Review and Approve Your Proof

We will send you a digital flipbook so you can review your completed book before it is printed.

Please carefully check your photographs, names, spelling, messages, selections and other personalised content.

If changes are needed, let us know before approving your proof.

Your book will not be submitted for printing until you have approved it.

4. Printing, Binding and Delivery

Once you have approved your digital proof, please allow approximately 12–20 working days for your book to be printed, bound and delivered within New Zealand.

This timeframe begins from the date your final proof is approved.

Because our books are individually produced and professionally bound, production and delivery timeframes are estimates rather than guaranteed delivery dates.

Ordering for a Special Date

If your book is for a birthday, anniversary, Christmas or another important occasion, we recommend allowing at least 4–5 weeks from the date you submit your completed personalisation form.

This allows time for:

  • creation of your digital proof;

  • any changes you may request;

  • your approval;

  • printing and binding; and

  • delivery.

During particularly busy periods, including Christmas and other major gifting periods, we may recommend allowing additional time.

Where relevant, we may publish seasonal order cut-off dates on our website.

Working Days

When we refer to working days, we mean Monday to Friday, excluding New Zealand public holidays.

Production and courier networks may also be affected by public holidays in other locations involved in the production process.

Shipping Costs

Shipping within New Zealand is $15 for the first book, plus $8 for each additional book in the same order. There is no separate rural surcharge; any additional rural delivery cost is absorbed by My Red Thread Tales. The applicable shipping charge will be shown at checkout before you complete your purchase

Tracking

Where tracking is available for your order, tracking information will be provided once your book has been dispatched.

Tracking updates are provided by the relevant delivery provider and may occasionally take time to appear after dispatch.

Delivery Delays

We will always do our best to ensure your book reaches you within the estimated timeframe.

However, some delays may occur due to circumstances outside our reasonable control, including:

  • production delays;

  • courier or postal delays;

  • severe weather;

  • public holidays;

  • peak seasonal demand;

  • customs or transport disruption;

  • incorrect or incomplete delivery information; or

  • other events outside our control.

If we become aware of a significant delay affecting your order, we will do our best to keep you informed.

Please contact us if your order appears significantly overdue and we will investigate it for you.

Delivery Addresses

Please make sure your delivery address is complete and correct when placing your order.

If you notice an error in your delivery details, contact us as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered production or shipping.

Additional delivery costs resulting from an incorrect or incomplete address provided by the customer may need to be paid by the customer before an order can be resent.

Failed or Unsuccessful Delivery

If a delivery cannot be completed because nobody is available, the courier may:

  • attempt delivery again;

  • leave the parcel in a safe place where appropriate; or

  • provide instructions for collection or redelivery.

If a parcel is returned because it could not be delivered, please contact us and we will help arrange the next steps.

Additional shipping charges may apply where redelivery is required because an incorrect address was supplied or the parcel was not collected.

Lost Parcels

If tracking shows that your book has not arrived within a reasonable period, please contact us.

We will investigate the delivery with the relevant provider and work with you to find an appropriate solution.

Please do not worry about contacting a printer or courier yourself unless we specifically ask you to. We will remain your point of contact for your My Red Thread Tales order.

Damaged Books

If your book arrives damaged or there appears to be a printing, binding or manufacturing problem, please contact us as soon as possible.

Where possible, please let us know within 7 days of delivery and include photographs showing the issue.

For further information, please see our Returns & Refund Policy.

Changes After Approval

Once your book has been approved and submitted for printing, changes to the personalised content, delivery method or order may no longer be possible.

If you need to make an urgent change, contact us as soon as possible and we will let you know whether anything can still be done.

Questions About Your Order

If you have questions about your order, proof, production or delivery, please contact:

My Red Thread Tales
Email: ashleywest@myredthreadtales.com

We’ll be happy to help.